Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, products, services, software, dashboards, reports, AI-powered workflows, and related tools provided by Vantedges Technologies, LLC (“Vantedges,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Who We Are

Vantedges Technologies, LLC is a U.S.-based technology company located in Coeur d’Alene, Idaho. We build human-centered AI intelligence systems for business operations, including CallSense, FieldSense, and related tools for customer conversation intelligence, field operations intelligence, reporting, coaching, and operational insight.

Questions about these Terms may be sent to info@vantedges.com.

2. Eligibility and Account Responsibility

You must be at least 18 years old and able to enter into a legally binding agreement to use the Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to notify Vantedges promptly of any unauthorized access, suspected breach, or misuse of your account.

3. Use of the Services

You may use the Services only for lawful business purposes and in accordance with these Terms and any applicable agreement. You agree not to:

• Violate any law, regulation, contract, privacy right, publicity right, or intellectual property right.
• Upload or transmit malicious code, harmful files, or unlawful content.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Interfere with, disrupt, overload, reverse engineer, copy, scrape, or misuse the Services.
• Use the Services to make unlawful, discriminatory, deceptive, or harmful decisions about individuals.
• Submit data that you do not have the right or authorization to provide.

4. Customer Data and Required Consents

You are responsible for the data, content, recordings, transcripts, notes, work orders, photos, reports, and other materials you provide or authorize Vantedges to process (“Customer Data”). You represent that you have all rights, permissions, notices, and consents required to submit Customer Data to the Services.

If Customer Data includes call recordings, voice data, customer conversations, employee conversations, field notes, photos, or other sensitive business information, you are responsible for complying with applicable recording, consent, employment, privacy, and communication laws.

5. AI Outputs and Human Review

The Services may use AI-powered workflows to generate summaries, scorecards, sentiment indicators, coaching signals, recommendations, reports, dashboards, operational insights, and other outputs (“AI Outputs”). AI Outputs may be incomplete, inaccurate, or require context.

AI Outputs are intended to support human judgment, not replace it. You are responsible for reviewing, validating, and deciding how to use any output before making business, employment, customer, financial, operational, or legal decisions.

The Services do not provide legal, medical, financial, tax, employment, or compliance advice.

6. Data Ownership and License

As between you and Vantedges, you retain ownership of Customer Data, unless a written agreement states otherwise. You grant Vantedges a limited, non-exclusive right to host, process, transmit, analyze, display, and use Customer Data as needed to provide, secure, support, maintain, and improve the Services in accordance with your agreement and our Privacy Policy.

Vantedges owns the Services, software, AI systems, workflows, analytics tools, reporting structures, designs, configurations, documentation, models, templates, know-how, and proprietary technology it develops. No rights are transferred except as expressly stated in writing.

7. AI Model Training and Product Improvement

Vantedges does not use Customer Data to train public AI models. Customer Data may be used to improve the performance, reporting quality, and AI outputs of that customer’s own system, depending on the service agreement.

Where broader product improvement, benchmarking, system performance work, or business insight development is needed, Vantedges may use anonymized, aggregated, or permission-based data handling where permitted by the applicable agreement and data usage terms.

8. Security and Data Protection

Vantedges uses safeguards designed to protect Customer Data, including secure cloud infrastructure, encryption, controlled access, multi-factor authentication where supported, client-level data separation, and operational security practices. However, no system is completely secure, and we do not guarantee that unauthorized access, loss, or misuse will never occur.

9. Fees, Subscriptions, and Payment

Some Services may be provided under a paid subscription, pilot, project, order form, statement of work, or separate written agreement. You agree to pay all fees stated in the applicable agreement or ordering document.

Unless otherwise stated in writing, fees are non-refundable, subscriptions may renew according to the applicable order terms, and unpaid amounts may result in suspension or termination of access.

10. Third-Party Services and Integrations

The Services may connect to or rely on third-party services, including hosting, cloud infrastructure, AI providers, transcription tools, communications platforms, CRMs, analytics systems, payment processors, and customer-authorized integrations. Vantedges is not responsible for third-party services, and their terms and policies may apply.

11. Confidentiality

Each party may receive non-public business, technical, operational, financial, customer, product, or strategic information from the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for legitimate purposes related to the Services or applicable agreement.

12. Intellectual Property

The Services and all related intellectual property are owned by Vantedges or its licensors. You may not copy, modify, distribute, resell, sublicense, reverse engineer, or create derivative works from the Services except as expressly permitted in writing.

You may use reports, dashboards, and outputs generated for your account for your internal business purposes, subject to these Terms and any applicable agreement.

13. Website Content and Marketing Materials

Website content, examples, descriptions, case-study-style outcomes, product materials, and marketing statements are provided for general informational purposes. They do not guarantee specific results. Actual results depend on implementation, data quality, business practices, customer use, and many other factors.

14. Suspension and Termination

We may suspend or terminate access to the Services if you violate these Terms, fail to pay amounts owed, create security or legal risk, misuse the Services, or if continued access may harm Vantedges, customers, users, or third parties.

You may stop using the Services at any time. Terms that by their nature should survive termination will survive, including confidentiality, ownership, payment obligations, disclaimers, limitation of liability, indemnification, and governing law.

15. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Vantedges disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

We do not guarantee that the Services will be error-free, uninterrupted, secure, or that AI Outputs will be accurate, complete, or suitable for any particular decision.

16. Limitation of Liability

To the fullest extent permitted by law, Vantedges and its owners, officers, employees, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the fullest extent permitted by law, Vantedges’ total liability for any claim related to the Services will not exceed the amounts paid to Vantedges for the Services giving rise to the claim during the twelve months before the event giving rise to liability.

17. Indemnification

You agree to defend, indemnify, and hold harmless Vantedges and its owners, officers, employees, contractors, affiliates, and licensors from claims, damages, liabilities, costs, and expenses arising from your use of the Services, Customer Data you provide, your violation of these Terms, your violation of law, or your infringement of third-party rights.

18. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect information.

19. Changes to the Services or Terms

We may update the Services and these Terms from time to time. When we update these Terms, we will revise the “Last Updated” date above. Continued use of the Services after updated Terms are posted means you accept the updated Terms.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Services will be brought in the state or federal courts located in Kootenai County, Idaho, unless a written agreement states otherwise.

21. Contact

Vantedges Technologies, LLC
Coeur d’Alene, Idaho, USA
Email: info@vantedges.com