Privacy Policy

Vantedges Technologies, LLC (“Vantedges,” “we,” “us,” or “our”) respects privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through vantedges.com, our websites, products, services, software, dashboards, reports, and related business tools (collectively, the “Services”).

Vantedges provides human-centered AI intelligence systems, including CallSense, FieldSense, and related business intelligence tools that help companies understand customer conversations, field operations, team performance, and operational patterns.

Information We Collect

Information you provide directly

We may collect information that you choose to provide to us, including:

• Name, email address, phone number, company name, job title, and contact details.
• Messages, demo requests, support requests, sales inquiries, feedback, and files you send to us.
• Account registration details, user profile information, authentication information, and administrative settings.
• Billing, payment, subscription, and commercial information when you purchase or evaluate our Services.
• Business data submitted to the Services, including call recordings, transcripts, notes, field activity, work orders, reports, photos, customer conversations, sales interactions, service interactions, performance data, and operational insights.

Information collected automatically

When you visit our website or use our Services, we may collect technical and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, timestamps, approximate location, log data, and usage activity.

Information from third parties

We may receive information from service providers, integration partners, analytics tools, advertising or marketing platforms, customer relationship systems, payment processors, and customers that authorize us to process data on their behalf.

How We Use Information

We use information to:

• Provide, operate, maintain, secure, and improve the Services.
• Respond to inquiries, provide customer support, schedule demos, and communicate with you.
• Analyze calls, transcripts, field activity, operational data, and business workflows for customer-specific reporting and insights.
• Generate dashboards, scorecards, summaries, recommendations, reports, and related business intelligence outputs.
• Personalize and improve customer experience, product quality, system performance, and reporting usefulness.
• Process payments, manage subscriptions, administer accounts, and enforce agreements.
• Detect, investigate, and prevent fraud, misuse, security incidents, and unauthorized access.
• Comply with legal obligations and protect our rights, users, customers, and business.

AI, Customer Data, and Model Training

Vantedges uses AI-powered workflows to analyze business data and produce insights for the customer that provided or authorized the data. Customer data is not used to train public AI models.

Customer data may be used to improve the performance, reporting quality, and outputs of that customer’s own implementation, depending on the applicable service agreement. Where broader product improvement, benchmarking, or system performance work is needed, Vantedges uses privacy-conscious practices such as anonymized, aggregated, or permission-based data handling where permitted by the customer agreement and data usage terms.

Data Separation and Customer Ownership

Vantedges is designed around client-level data separation. Customer data, reports, and AI-generated insights are intended to remain isolated from other customers.

Customers retain ownership of the business data they submit to Vantedges, unless a written agreement states otherwise. Vantedges owns the software, AI systems, workflows, analytics tools, reporting structures, designs, configurations, and proprietary technology it develops. Customer data and Vantedges technology are treated as separate categories and are governed by the applicable agreement and this Privacy Policy.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, log files, and similar technologies to operate our website, remember preferences, understand traffic, improve usability, measure campaign performance, and support marketing or remarketing activities.

You can control cookies through your browser settings. Blocking cookies may affect some website or Service features.

How We Share Information

We do not sell personal information for money. We may share information with:

• Service providers that help us operate, host, secure, analyze, support, bill, and improve the Services.
• Cloud infrastructure, AI, transcription, analytics, email, CRM, payment, security, support, and communication providers.
• Business partners or implementation partners where needed to provide contracted services.
• Professional advisors, such as attorneys, accountants, insurers, and auditors.
• Authorities, courts, or other parties when required by law or when necessary to protect rights, safety, security, or legal interests.
• Successors in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We require service providers to use information only for the purpose of providing services to Vantedges and to protect it using appropriate confidentiality and security measures.

Security

Vantedges uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include AWS-based infrastructure, encryption, controlled access, multi-factor authentication, logging, account controls, and client-level data separation.

No system can be guaranteed to be completely secure. If we learn of a security incident affecting personal information, we will respond and provide notice where required by applicable law.

Data Retention

We retain information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and fulfill the purposes described in this Privacy Policy. Retention periods may vary by customer agreement, implementation scope, data type, and legal requirement.

Your Privacy Choices and Rights

Depending on where you live and how you interact with Vantedges, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict certain processing, opt out of certain marketing communications, or opt out of certain types of data sharing where applicable.

To submit a privacy request, email info@vantedges.com with the subject line “Privacy Request.” We may need to verify your identity and authority before fulfilling a request.

If you receive marketing emails from us, you may unsubscribe using the link in the email or by contacting us.

California and Other State Privacy Notices

Some state privacy laws, including California privacy laws, may require additional notices or rights for residents of those states. Where these laws apply, Vantedges will provide the rights and notices required by applicable law. We do not knowingly sell personal information for money. If our use of analytics or advertising technologies is considered a “sale,” “sharing,” or targeted advertising under applicable law, you may contact us to opt out.

Children’s Privacy

Our website and Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links and Integrations

Our website and Services may include links to third-party websites or integrations with third-party systems. We are not responsible for the privacy practices, content, or security of third parties. Their policies govern their use of information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. If changes are material, we may provide additional notice through the website, email, or the Services.

Contact Us

For questions, privacy requests, or concerns, contact:

Vantedges Technologies, LLC
Coeur d’Alene, Idaho, USA
Email: info@vantedges.com